customer support | customer-supportAfter-Sales Customer Support

Having issues with one of our products? We are here to help! We take after-sales customer support seriously. If you have purchased one of our products and looking for someone to assist you, you’ve come to the right place.

Just explain the problem that you are having with our product and we will assist you right away.

We recommend that you provide useful information such as WordPress Version, Theme Version, and other 3rd party plugins that are installed or activated.

You have the option to make your ticket public so that you can help other people with the same issue or problem.

Response Time

Please understand that you may have a different time zone. We kindly ask that you give us 24 to 48 hours for us to fully research and respond to your ticket.

What We Need

Providing virtual access to your WordPress powered websites like admin username and password is very helpful. Another access such as FTP is also welcome.

We store this credentials in a private and in a very secure way making sure no one will have any access to it. In regards to this, we would like to advise you to change the password after we have troubleshot the bug.

Please do not forget to mark your topic or reply as private if you want to provide sensitive data such as usernames and password.

Thank you so much for trusting us with your website. We are looking forward to working with you in the future 🙂

Included:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

Not Included:

  • Customization services
  • Installation services